Follow Track

• The Follow Track programme is a universal logistics platform that links up: couriers, warehouses, commercial activities, delivery services.

Freight forwarders and small transport companies generally exclude the addressees of goods from their parameters, forgetting that the final result of a delivery is effectively the end point of the logistics chain. The process and flow of the delivery cycle can be considered as closed when all the actors involved, including the addressees, know the actions of the previous steps through communication. This increases the positive feedback loop for the service with correlated economic advantages.

We offer dedicated communication software for all the actors involved in the chain, with individual accounts based on the dynamics of their role and personalized communication keys according to needs. Establishing delivery status is just the first step and enhanced communication offers information for defining and analysing customers.

Communication is just the first step towards automation of delivery.

There is no dedicated app for online buyers who become addressees for goods, with DIRECT management and communication using WhatsApp/sms/Telegram, etc.

• Forwarders are able to make calls (in emergencies) directly to addressees while respecting privacy requirements (without revealing the telephone number to the forwarder, but with identification of caller by smart call, for example, courier no. 12345 and/or delivery of package no. 12345).
• There is a choice of day and time of delivery (time bands of 20 minute intervals), a service also applicable for e-commerce sites and associated partners.
• Constant updating of delivery time (in case of delays or early delivery).
• Possibility of cancelling delivery/collection during consignment.
• Same day changes in delivery destination (within set parameters).
• In cases of failed delivery (absence of addressee) there is the option of viewing subsequent stops by the courier with relative predicted delivery times along the defined route. This gives the addressee the option of meeting the courier for the collection of their items at the most convenient point for them.
• Shipping Point: a stationary vehicle that receives and delivers items for a given number of hours at a given place, for example the old town centre, chosen by the addressee during the ordering phase.
• Confirmation using an OTP (one time password) aims to resolve disputes between addressees and couriers regarding failed delivery or non compliant deliveries (ever more frequent both in terms of real disputes and cases of actual fraud). The OTP code also allows users to give the password to third parties (neighbours, domestic collaborators) in order to collect a package.
• Receipt and consignment in the same day (within set parameters).
• Possibility of using WhatsApp/Telegram, etc., or browsers to view the various relevant transport documents, including TDoc/PROCESS ORDER/MATERIALS TECHNICAL SHEETS/CUSTOMS DOCUMENTS.

Services and advantages for forwarders and postal services:

Services

• Normal postal services can also receive delivery information without barcodes.
• Calculation Service for average holding times caused by loading/unloading.
• Vehicle flow planning between shopkeepers/companies (choice of precise time windows for delivery/collection according to opening days and times).
• An exclusive option for commercial operators is to use a dedicated app to attach and view the various relevant transport documents, including TDoc/PROCESS ORDER/MATERIALS TECHNICAL SHEETS/CUSTOMS DOCUMENTS.
• When it is necessary to dispatch urgent dedicated transport, there is constant traceability and communication of information with continuous updating by e-mail and app messaging (social media applications) for the departments involved (production, logistics, and third parties).
• Optimization and planning of loading schedules.
• Forecasts and statistics for the expansion or reduction of the vehicle fleet based on delivery trends.
• Option of choosing delivery route programming on the basis of time or number of deliveries.

Advantages

• Improved service effectiveness through communication (less failed deliveries).
• Improved organization of goods between warehouses/shops/companies for collections and/or deliveries.
• Reduced times and costs of stock management due to uncompleted orders.
• Reduced cost of vehicle fleet dedicated to deliveries (wear, fuel, tyres, etc.).
• Reduced number of rescheduled deliveries to be managed.
• Reduction in the number of physical items in movement and system flow stages.

Dedicated devices or apps for warehouses and commercial businesses receiving and dispatching consignments.

• There is a choice of day and time of delivery (time bands of 20 minute intervals), a service also applicable for e-commerce sites and associated partners.
• Constant updating of delivery time (in case of delays or early delivery).
• Possibility for forwarders to make direct calls to addressees/senders while respecting privacy (without the need to give contact details like e-mail or mobile phone numbers).
• Notified reception of purchased goods (notifications are sent to the sender and addressee).
• Possibility of cancelling delivery/collection during consignment.
• Changes in destination on the same day during deliveries (assessment and calculation of variables).
• Corporate account, a hierarchical scale for displaying activity based on roles/functions.

Request collection or check your delivery.

• OTP code: confirmation using an OTP aims to resolve disputes between addressees and couriers regarding failed delivery or non compliant deliveries (ever more frequent both in terms of real disputes and cases of actual fraud). No more disputes between addressees and forwarders.
• Same day collection and consignment (within set parameters).
• When it is necessary to dispatch urgent dedicated transport, there is constant traceability and communication of information with continuous updating by e-mail and social media messages for the departments involved (production, logistics, and third parties).

For sellers (private individuals and small companies):

• Option of requesting consignments using a simple and intuitive app.
• Possibility of using the app to attach the various relevant transport documents, including TDoc/PROCESS ORDER/MATERIALS TECHNICAL SHEETS/CUSTOMS DOCUMENTS.
• There is a choice of day and time of delivery (time bands of 20 minute intervals), a service also applicable for e-commerce sites and associated partners.
• Constant updating of delivery time (in case of delays or early delivery).
• Forwarders are able to make calls directly to addressees while respecting privacy requirements (without revealing contact details like e-mail or mobile phone numbers).
• Notified reception of purchased goods (notifications are sent to the sender and addressee).
• Possibility of cancelling delivery/collection during consignment.
• OTP code: ensures correct delivery of goods for sellers and reduces the probability of disputes and fraud.

For freight forwarders:

• Improved communications and management of consignment deliveries at gates.
• Confidence of finding the addressee since they chose the day and time, reducing failed deliveries.
• Improved route planning.
• No more disputes with addressees thanks to double confirmation.
• Improved more direct communications with addressees for successful delivery services.