
The main pillar of OFFICINA TECNOLOGICA is the creation of sophisticated solutions that exploit the potential of machine learning and natural language processing (NLP), offering our customers an unprecedented level of support. The company's central mission is to provide customized, highly efficient answers, going beyond the limitations of traditional help desks and call centers.
NLP-V is a linguistic model developed and owned by OFFICINA TECNOLOGICA and represents the state-of-art in natural language processing. Our model is capable of understanding and interpreting customer queries to a considerably higher degree of accuracy than previous systems. This technology enables customers to express themselves freely and naturally, without being forced into pre-structured dialogue channels, improving the accessibility and effectiveness of the service.
Alongside NLP-V, OFFICINA TECNOLOGICA also makes use of advanced generative models that enable the formulation of active replies and solutions, ensuring convincing realistic interactions. The result is a highly scalable and customizable approach to customer support, able to satisfy the needs of companies of every size and sector.
The core of OFFICINA TECNOLOGICA's offer is AISAAC, a robust state-of-art software platform in which interactions become intelligent conversations. AISAAC transforms dialogue with customers into analyzable data and accessible metrics, offering company management a precise up-to-date picture of customer support performance and activity. This enables companies to both monitor and proactively optimize their customer service.
AISAAC is delivered already 80% operational, with the remaining 20% dedicated to integration with the internal systems of the client company. This configuration makes OFFICINA TECNOLOGICA much more than simple partners or suppliers—they become a virtual extension of the artificial intelligence section of the client company, ready to integrate themselves and work in synergy with existing structures.
One of the most outstanding features of AISAAC is AIDOCS, a function that extends the platform’s capacity, enabling secure and controlled access to company documents. With AIDOCS, customers can query a database of documents using natural language, either through chat or vocal input. This facilitates consultation and enables research and interaction at a much deeper and more specific level, always in compliance with privacy and data security obligations.
The use of photorealistic 3D avatars is another important achievement for OFFICINA TECNOLOGICA. The avatars can be used on touchscreen totems or holographic systems with great visual and attractive effect, creating an interactive and engaging user interface that extends beyond the confines of a traditional screen. 3D avatars enable customers to interact with an almost tangible image of the brand, making the exchange more memorable and reinforcing the relationship between the company and its public.
Finally, the VoIP functions integrated in AISAAC have proven to be extraordinarily effective instruments for managing communications. These systems allow users to "speak" to a platform in a natural way, as if they were facing a human operator. The VoIP technology makes customer services more dynamic, for example, providing call centers that are always active, capable of supplying detailed information, taking appointments, and if necessary transferring calls to a human operator.
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